f9bd Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") sets out how f9bd ("the Company", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the f9bd online betting and casino platform at https://f9bd.io ("the Platform"). This Policy applies to all registered players, prospective players, and any other individuals whose personal data is processed in connection with the Platform.

f9bd is committed to handling your personal data with respect, transparency, and care. We recognise that the protection of your personal information is fundamental to the trust you place in us as your preferred online betting and casino provider in Bangladesh. This Policy is designed to give you a clear and complete picture of our data practices so that you can make informed decisions about your use of the Platform.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and f9bd. In the event of any conflict between this Policy and any other document, this Privacy Policy governs with respect to the processing of personal data.

This Policy is written in English. The English-language version is the definitive version and takes precedence over any translated version that may be made available for reference purposes.

2. Data Controller

f9bd acts as the data controller in respect of the personal data collected and processed through the Platform. As data controller, f9bd determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and in a transparent manner.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact f9bd's data protection point of contact using the details provided in Section 16 of this Policy. All data-related enquiries are handled in strict confidence and will be responded to within a reasonable timeframe.

3. Personal Data We Collect

f9bd collects the following categories of personal data in connection with the operation of the Platform:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for age verification — players must be 21 or older)
• Residential address, including city, district, and postal code
• Email address and mobile phone number
• Username and account credentials (password stored in hashed form only)
• Nationality and country of residence

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification documents (National Identity Card, passport, or driving licence)
• Proof of residential address documents (utility bills, bank statements, or official correspondence dated within the last three months)
• Proof of payment method ownership (screenshots of bKash, Nagad, or Rocket accounts showing your registered mobile number)
• Selfie photographs taken for enhanced identity verification where required

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment methods used
• Payment method details including mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account references
• Account balance history and bonus credit and debit records
• Withdrawal request history and processing status records

3.4 Betting and Gaming Activity Data

• Details of all bets placed, including event, market, stake amount, odds, and settlement outcome
• Casino and slot game session data, including game title, session duration, stakes, and results
• Bonus participation records, wagering requirement progress, and promotion redemption history
• Responsible gaming tool settings, including deposit limits, session reminders, and self-exclusion status

3.5 Technical and Device Data

• IP address and approximate geolocation data derived from IP
• Device type, operating system, and browser version
• Platform access logs, including login timestamps and session duration
• Cookie identifiers and similar tracking technology data (see Section 8)

3.6 Communications Data

• Records of communications between you and f9bd's customer support team, including live chat transcripts and email correspondence
• Feedback and complaint records
• Survey responses and promotional communication preferences

4. How We Collect Your Data

f9bd collects personal data through the following channels and methods:

Collection Method	Examples
Direct submission by you	Account registration form, KYC document uploads, payment method submission, support chat messages, email correspondence
Automated platform activity	Login logs, betting and gaming session data, deposit and withdrawal records, responsible gaming tool usage
Cookies and tracking technologies	Session cookies, persistent preference cookies, analytics tracking pixels (see Section 8 for full details)
Third-party verification providers	KYC and identity verification results returned by our document verification service partners
Payment processors	Transaction confirmation and payment status data from bKash, Nagad, Rocket, Upay, and bank partners
Fraud and risk screening	Device fingerprinting data and risk scores returned by anti-fraud screening services

5. Legal Basis for Processing

f9bd processes your personal data on the following legal bases:

• Contractual necessity: Processing required to enter into and perform the contract between you and f9bd — including account creation, payment processing, game and betting service delivery, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) checks, KYC identity verification, and tax record-keeping requirements.
• Legitimate interests: Processing carried out in pursuit of f9bd's legitimate business interests, provided those interests are not overridden by your rights and interests. Examples include fraud detection and prevention, platform security monitoring, and internal analytics to improve service quality.
• Consent: Where f9bd relies on your consent as the legal basis for processing — for example, sending optional promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

6. How We Use Your Personal Data

f9bd uses the personal data described in Section 3 for the following specific purposes:

• Account management: Creating, maintaining, and managing your f9bd Account, including processing login authentication and account security alerts.
• Age and identity verification: Conducting KYC checks to confirm that you are at least 21 years of age and to verify your identity in accordance with our obligations. f9bd is a strictly 21+ platform.
• Financial transactions: Processing deposits and withdrawals via your selected payment method, maintaining accurate account balance records, and resolving payment disputes.
• Service delivery: Providing access to sports betting markets (including BPL, IPL, T20 World Cup, and other cricket events), casino games, live dealer tables, and slot titles from our game supply partners.
• Responsible gaming compliance: Monitoring player activity to identify indicators of problem gambling, applying responsible gaming tools (deposit limits, session reminders, self-exclusion) at your request, and contacting you if we have a duty of care concern.
• Fraud prevention and platform security: Detecting and preventing account fraud, bonus abuse, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Customer support: Responding to your queries, complaints, and account requests via live chat, email, and other support channels.
• Regulatory compliance: Maintaining records required by applicable anti-money laundering, financial crime, and data protection obligations.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the performance, design, and content of the f9bd Platform.
• Marketing communications (with consent): Sending you promotional emails, bonus offers, and news about new games or features — but only where you have given explicit consent. You may opt out at any time.

7. Sharing Your Personal Data

f9bd does not sell your personal data to any third party. We share personal data only in the following limited circumstances and only with parties who are contractually bound to process it in accordance with this Privacy Policy:

7.1 Service Providers and Operational Partners

f9bd works with carefully selected third-party service providers who assist in the delivery of the Platform. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — who receive transaction data necessary to process deposits and withdrawals.
• KYC and identity verification providers: Who receive identity document copies and verification requests to confirm player identity and age.
• Game suppliers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers — who receive session data and account identifiers necessary to deliver game content and settle game outcomes.
• IT infrastructure and cloud hosting providers: Who store and process platform data on secure servers.
• Anti-fraud and risk management services: Who receive device and behavioural data to screen for fraudulent activity.

7.2 Legal and Regulatory Disclosure

f9bd may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory direction. In all such cases, f9bd will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of any disclosure where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of f9bd's business assets, personal data held by f9bd may be transferred to the acquiring entity. f9bd will ensure that any such transfer is subject to appropriate data protection safeguards and that you are notified in advance of any material change to how your data is controlled.

8. Cookies & Tracking Technologies

f9bd uses cookies and similar tracking technologies on the Platform. A cookie is a small text file that is stored on your device when you visit the Platform. Cookies help us deliver a better, more personalised experience and allow us to analyse how the Platform is being used.

8.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load balancing cookies. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences, such as your language settings, preferred payment method, and responsible gaming tool settings, so you do not need to re-enter them on each visit.
• Analytics cookies: Help f9bd understand how players use the Platform by collecting aggregate, anonymised data on page visits, session durations, and navigation paths. This information is used to improve the Platform's design and content.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent activity, including bot detection and suspicious login attempt identification.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling strictly necessary cookies may prevent you from logging in or using core Platform features. Disabling functional cookies means your preferences will not be saved between sessions.

9. Data Security

f9bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and f9bd's servers.
• Password hashing using industry-standard algorithms — your password is never stored in plain text.
• Access controls limiting internal access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent security specialists.
• Intrusion detection and monitoring systems that provide real-time alerts on suspicious access patterns.
• Secure, encrypted data backups maintained in geographically separated locations to ensure data availability and integrity.

While f9bd takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, f9bd will notify you as promptly as practicable and take immediate steps to mitigate the impact of the breach.

You are also responsible for the security of your own Account. Please refer to Section 5 of our Terms & Conditions for your obligations regarding Account security.

10. Data Retention

f9bd retains personal data for the following periods, after which data is securely deleted or anonymised:

Data Category	Retention Period	Basis
Account registration and identity data	Duration of account + 5 years post-closure	Legal obligation (AML compliance)
KYC verification documents	Duration of account + 5 years post-closure	Legal obligation (identity verification records)
Financial transaction records	Minimum 5 years from transaction date	Legal obligation (financial record-keeping)
Betting and gaming activity data	Duration of account + 2 years post-closure	Legitimate interests (dispute resolution)
Customer support communications	3 years from date of communication	Legitimate interests (complaint management)
Marketing consent records	Until consent is withdrawn + 1 year	Legal obligation (proof of consent)
Technical and device logs	13 months on a rolling basis	Legitimate interests (security monitoring)

Upon expiry of the applicable retention period, personal data is either permanently deleted from f9bd's systems or anonymised in such a way that it can no longer be linked to any identifiable individual. Where data is subject to a legal hold (for example, pending litigation or regulatory investigation), the retention period is extended for the duration of the relevant proceedings.

11. Your Privacy Rights

As a registered f9bd player whose personal data is processed by f9bd, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 16.

• Right of access: You have the right to request a copy of the personal data that f9bd holds about you. We will provide this information within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data that f9bd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update certain details directly through your Account settings.
• Right to erasure ("right to be forgotten"): You may request that f9bd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. Note that this right is subject to our legal obligation to retain certain data for the periods described in Section 10.
• Right to restrict processing: You may request that f9bd restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a structured, commonly used, machine-readable copy of your personal data for transfer to another data controller.
• Right to object: You have the right to object to processing based on legitimate interests at any time, on grounds relating to your particular situation. You also have an unconditional right to object to the use of your personal data for direct marketing purposes.
• Right to withdraw consent: Where f9bd relies on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

12. Children's Privacy

The f9bd Platform is strictly intended for individuals aged 21 years and over. f9bd does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is conducted as part of the KYC process for all registered players.

If f9bd becomes aware that personal data has been collected from an individual under the age of 21 without verifiable parental or guardian consent, that data will be deleted immediately and the associated Account permanently closed. If you have reason to believe that a minor has accessed or registered on the f9bd Platform, please notify us immediately at [email protected] so that we can take appropriate action without delay.

f9bd encourages parents and guardians in Bangladesh to make use of parental control software and internet filtering tools to prevent minors from accessing online gambling platforms. Further information on responsible gaming and underage protection is available on our Responsible Gaming page.

13. International Data Transfers

In the course of delivering the Platform's services, personal data may be transferred to and processed in locations outside Bangladesh. This may occur, for example, when data is processed by game suppliers (such as Pragmatic Play, Evolution Gaming, or Microgaming) whose technical infrastructure is located in other jurisdictions, or when cloud hosting services maintain data in regional data centres.

Where personal data is transferred internationally, f9bd ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include contractual data protection clauses, data processing agreements, and other legally recognised transfer mechanisms. f9bd will not transfer personal data to a jurisdiction where it cannot be adequately protected.

14. Third-Party Links

The f9bd Platform may contain references to game providers or partners whose own platforms operate independently of f9bd. This Privacy Policy applies exclusively to the f9bd Platform at https://f9bd.io. f9bd is not responsible for the privacy practices, data handling, or content of any third-party platform or service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your f9bd account, including payment providers such as bKash and Nagad.

15. Changes to This Privacy Policy

f9bd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. Where changes are material, f9bd will notify registered players by email or via a prominent notice on the Platform at least 7 days prior to the changes taking effect.

The effective date at the top of this Policy indicates when the current version was last updated. Your continued use of the Platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revised terms, you should close your Account and cease using the Platform before the changes take effect.

The current version of this Privacy Policy is always available at https://f9bd.io/privacy-policy. We encourage you to review this Policy periodically to stay informed about how f9bd protects your personal data.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by f9bd, please contact our support team using the details below. All privacy-related communications are treated as strictly confidential.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "Privacy Request — [Your Registered Username]"
• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat feature
• Response Time: Our team aims to acknowledge all privacy-related requests within 48 hours and to provide a full response within 30 days (Bangladesh Standard Time, UTC+6)

Our support team operates exclusively in English and is available to assist players across all regions of Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. When submitting a data subject rights request, please include your registered username and email address so that we can verify your identity before processing the request.